Self-serve, or let us build it with you

The right Databox plan depends on how much data you need to connect, how many people need access, and how your team is structured.

The Free plan gets you started with agentic analytics grounded in real data: 1 user, 3 data sources, 1 dashboard, 10 custom metrics, 50 AI credits/mo, daily sync. Includes the AI analyst (Genie), performance summaries, governed semantic layer, data lineage, and anomaly detection.

The Analyst plan is for solo operators who want an open platform to build, customize, and connect to LLMs: 1 user, 5 data sources, unlimited dashboards and reports, 150 AI credits/mo, hourly sync. Adds custom data integrations, API access, MCP server, and pre-built skills.

The Team plan is built for collaborative analytics, in two sizes. Core: 3 users, 10 data sources, 500 AI credits/mo, $249/month. Scale: 10 users, 30 data sources, 1,000 AI credits/mo, $399/month, plus sub-accounts for multiple locations. Both add custom skills, Genie in Slack, routines, and sharing and notifications, with agents and MCP connectors coming soon.

The Agency plan is for agencies managing multiple clients: starts at $99/month with unlimited users, 20 data sources, and 300 AI credits/mo, plus bulk actions, custom templates, and cross-client reporting. Add capacity with client packs at $25/month each (1 client, 5 data sources, 50 AI credits). Agencies can also become a Solutions Partner and earn commissions.

The Custom plan is for organizations that need more than software. We audit your setup, design your AI stack, build and integrate it, and optimize it over time. Includes everything in Team, with more users, more data sources, and flexible AI credits.

All paid plans include chat and email support.

No. Databox doesn’t charge per seat. Team Core and Team Scale include a set number of users (3 and 10, respectively), while Agency includes unlimited users. Everyone who needs to see the numbers can see them, whether that’s your team, your leadership, or your clients.

The Free and Analyst plans are single-user plans built for individual analysis.

Yes. The Free plan is built for individuals who want to track key metrics without a financial commitment. You get 1 user, 3 data sources, 1 dashboard, 10 custom metrics, and 50 AI credits a month, plus the AI analyst (Genie), performance summaries, governed semantic layer, and anomaly detection. Paid plans unlock more data sources, more users, unlimited dashboards and reports, and more AI credits to power deeper AI analysis and the MCP server.

Yes. Most teams grow in two directions: more people who need access, and more sophistication in how they use data. Databox is built for both. Team Core and Team Scale give you room to grow with more users and data sources, and Agency includes unlimited users so client-facing headcount doesn’t drive your bill. Moving up the plan ladder also unlocks more depth: more AI credits, faster sync, custom skills, Genie in Slack, routines, and, at the top end, sub-accounts for managing multiple locations.

A data source is a specific dataset, account, property, or view that you use in Databox. A connection is the integration or authentication layer used to bring data from a service such as Google Analytics, HubSpot, Salesforce, or another tool.

One connection can include multiple data sources. For example, one Google Analytics connection can include multiple website properties as separate data sources.

Each plan includes a fixed number of data sources, and adding more means moving up a plan tier. Agency is self-serve, so you can add data sources anytime through client packs at $25/month per pack (1 client, 5 data sources, 50 AI credits). If you’re not sure which plan fits your needs, reach out to our team and we can talk it through.

AI credits are how Databox prices AI usage. Every question you ask Genie and every AI-generated insight draws from a monthly credit pool that resets at the start of each month.

The right credit allocation depends on how heavily your team uses AI. Free includes 50 credits for light exploration, Analyst includes 150 for solo analysis work, Team Core includes 500, Team Scale includes 1,000 for heavier team-wide use, Agency includes 300 plus 50 per client pack, and Custom offers flexible credits sized to your usage.

Both plan types run on the same Databox platform. The difference is what each is built around.

Business plans (Free, Analyst, and Team) are built around one company’s performance: connect your tools, track your KPIs, share dashboards with your team, and run goals against your own data.

Agency plans are built around managing performance for many clients, locations, franchises, or brands: cross-client reporting via Genie and the MCP server, custom templates, and pricing that scales with the number of clients, locations, franchises, or brands you manage through client packs.

Yes. Most teams use Databox in one of two ways.

If you don’t have a BI tool today, Databox replaces the spreadsheets, screenshots, and one-off dashboards you’ve been stitching together. You get connected data, automated reports, and AI answers in one place that anyone on the team can use.

If you already use Power BI, Tableau, or Looker Studio, Databox sits alongside them. Those tools serve your analysts. Databox serves everyone else with self-serve KPI tracking, scorecards, alerts, automated reporting, and AI-powered summaries built for business teams.

No. Databox works with or without a data warehouse.

Most teams connect Databox directly to the tools they already use: 130+ native integrations across CRMs, marketing platforms, ad networks, spreadsheets, databases, and warehouses.

For teams that do have raw data they want to prepare, datasets handle the prep inside Databox. Clean, merge, filter, and standardize your data, then use it in dashboards, reports, metrics, and AI analysis.

No. You can start your 14-day free trial without entering payment details. If you decide to upgrade during your trial, you can add your billing information or credit card details and choose any paid plan. Your first payment is processed only after the 14-day trial ends.

If no payment details are added by the end of your 14-day trial, your data will stop syncing and scheduled reports and notifications will be paused. To avoid disruption, you can upgrade to a paid plan before your trial ends.

Yes. You can upgrade, downgrade, or cancel at any time.

Upgrades and downgrades take effect immediately, with any difference handled as a prorated charge or credit. Cancellations take effect at the end of your current billing cycle. If you’re on a monthly plan, that means the end of the month. If you’re on quarterly or annual billing, it means the end of the period you’ve already paid for.

Databox notifies you in the app when you reach or exceed limits in your plan. Common limits include the number of data sources, AI credits, sync frequency, dashboards, reports, or access to advanced features that are not included in your current plan.

Depending on the limit, you may be able to add more capacity, upgrade your plan, or adjust your usage.

Yes. Databox offers a 20% discount when you choose annual billing.

You can pay for your Databox subscription using Visa, Mastercard, Maestro, American Express, JCB, Discover, Diners Club, UnionPay, and Google Pay.

Annual subscriptions may also be billed using other payment methods, such as wire transfer or check. Contact us for more information.

All Databox prices are listed in US dollars, USD.

Every Databox customer can access our self-service resources: the Help Center, API documentation, product updates, and the Databox Academy for courses and certifications.

From there, chat and email support is included on Analyst, Team, Agency, and Custom.

If you need more than that, the Custom plan is built around hands-on support: we audit your setup, design your AI stack, build and integrate it, and optimize it over time, with an embedded engineer working alongside your team.

Databox takes data security and privacy seriously. Databox is SOC 2 certified and uses trusted hosting infrastructure, security controls, and compliance practices designed to protect customer data.

Databox also provides security and compliance resources to help customers understand how their data is protected, including information about infrastructure, access controls, privacy practices, and compliance standards.

For more information, visit the Databox Security and Compliance page.